London, Greater London, England
GE84695 Â£30k per year + ...
Location: Central London
This is a growing Facilities Management provider with operations in both the public and private sector, who operate nationally with an impressive track record winning contracts.
The Account Manager will interact with customers to ensure understanding of clients need and deliver services which exceeds expectation. You will monitor and manage all cleaning activities across the sites allocated, ensuring quality standards and to regularly review existing service provisions to ensure they are still meeting standards required in line with budgetary requirements.
It is essential you ensure all staff are encouraged and motivated, and feel supported and valued in their working environment.
To regularly meet with clients to review existing and proposed provision
To review costs regularly on your sites to ensure budgets remain aligned and on target and increase profitability where possible.
Adhere to company HR policies and procedures
Train and develop staff
Support and manage cleaning staff
Conduct Monthly Specialized Cleaning Standard Audits
To establish rapport with clients and reinforce a positive company image.
To produce quotations and preparation of financial information for clients
Ensure Cleaning Supervisors are following correct procedures with regard to filing paper work to the payroll department.
To ensure adequate staff cover on site in the event of holiday, absence or sickness.
Assist with the setup of additional works on sites.
Set and manage operational procedures and processes and continuously review them to ensure best practice
Skills and experience required:
Soft Services experience
Strong spoken and written English
Contract monitoring and accreditation process
Good problem solving skills, able to take initiative and find solutions to daily issues
Proficient in IT, with knowledge of Microsoft Office package (particularly Excel & Word) and able to use smart phones and tablets.
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