Recruiter: Build Recruitment
Location: Potters Bar, Hertfordshire, England
Job Type: Permanent
Job Ref No: 5797 Salary: Â£18k per year
£18,000 PA. Mon-Fri 8-5 Contract Planner
Managing the Client/Contracts
•To manage client's expectations as per each individual contracts service level agreement
•To monitor and oversee all daily services ensuring they are allocated to relevant engineers
•To investigate service appointments that have had repeat visits and highlight to Contract Managers/Clients as and when necessary
•To ensure monthly service programme is planned in for all contracts worked on
•To manage and maintain the service process and ensure it is carried out so that the client’s can follow their legal process
•To provide legal packs as and when required.
•Provide status and ad hoc reports against the service program for Clients and Contract Manager
•To ensure all service queries are managed in a professional manner by applying proper telephone etiquette in order to satisfy various customer situations
•To manage engineers daily workload, ensuring engineers are in the correct locations with correct amount of daily work
•To update Servicesoft with correct job notes relating to queries
•To gather and communicate cancellations of daily work and allocate to call bank to action
•To be flexible and help out with other areas when colleagues are busy or absent
•General office administration duties including filing, faxing and photocopying
•Any other duties as and when required in order to meet the needs of the business
•To provide a daily report for following day service appointment for Call Bank
•To serve as a focal point to communicate and resolve issues with other departments
•To meet with relevant manages to ensure effective communication for the smooth running of Contracts.
•Work with and collaborate with Contract Planners and Call Bank to provide effective communication and provide excellent customer service
•To communicate and check engineers work from the previous day to ensure all jobs are closed down
•Updating Client Portal as and when required.
•Prioritisation and time management of own work.
•Identifies areas for improvements and creates solutions and directive to resolve.
•Fully understands the processes for all Contracts KPI’s
•Manages and responds efficiently to Clients queries via email or telephone.
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